Shipping and Refund Policy

Shipping policy

We currently only ship within Canada, from Nanaimo BC Canada, mainly using UPS and Purolator, but are not limited to these couriers. All shipments will receive a tracking number for their order once processed. All orders over $100 automatically ship for FREE within Canada.

Orders under $100 have flat rate shipping applied. Flat rates range from $15- $20 depending on location of buyer. 

Delivery is usually within 2– 10 business days. After you place your order, you will receive an email confirmation. When your order is packed we'll email you again with shipping info & tracking number.

Send us an email  if you have any further questions about shipping. 

Free Delivery is available within Nanaimo and the surrounding area on orders over $50. All orders under $50 are subject to a $6 delivery fee per order. 

Refund policy

We do our best to ensure our products are carefully wrapped and packaged to arrive safely to you.

If an item arrives damaged we will send a replacement item free of charge - or offer a refund for the damaged item.

We do not accept returns or exchanges under any other circumstances. If a package returns to us it is the client’s responsibility to pay for any additional shipping costs having to send the package out again. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Manufacturing

We proudly manufacture all our essential oils, blends and skin care products in-house in our studio based on Vancouver Island.

This allows us to maintain the highest standards of quality and care in every product we make.